To return/exchange a LapLok purchase within 30 days of purchase: Please contact our Customer Service Department at Returns@LapLok.com.
Upon customer service approval, we will provide you with a Customer Return Authorization (CRA) number as well as shipping instructions for your return package. Refunds and exchanges are subject to company approval.
Please note we do not provide return labels. Shipping, handling charges are not refundable.
The following terms are applicable for any products that you purchase with us:
Damages and Issues
Please inspect your order upon receipt.
Contact us immediately if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Once we’ve received and inspected your returned item and determined that you have followed the proper return instructions, we will process the refund.
You’ll be refunded automatically on your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund.
Otherwise, we will notify you if the refund is rejected.
You can always contact us for any return questions at Returns@LapLok.com.
Your Order Cancellation Rights
You are entitled to cancel your order within 30 days without giving any reason.
To exercise your right of cancellation, you must inform us of your decision using a clear statement. You can inform us of your decision by:
By email: Returns@LapLok.com.
We will reimburse you no later than 14 days from the day on which we receive the returned products. We will use the same means of payment as you used for the order.
Conditions for Returns
In order for the products to be eligible for a return, please make sure that:
The Products were purchased in the last 30 days.
The Products were in the original packaging.
The Products were not used or damaged (except for the mounting arm), which is not returnable if used.
The Products’ receipt or proof of purchase is still available.
The following Products cannot be returned:
The Products made to your specifications or personalized, i.e., logoed LapLoks.
The Products which, according to their nature, are not suitable to be returned.
The Products’ warranty date is over.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Defective Product Returns
If you discover what you believe is a product defect, please contact customer support at Returns@LapLok.com.
If your product does have a defect, your product is covered under the terms of your product's warranty for 1-year. Please refer to the warranty information and other supporting documentation that came with your product.
If you receive a damaged product, you must notify us within 48 hours of delivery at Returns@LapLok.com. TechLok will investigate the claim and notify the freight company of the damage.
Please retain all packaging in the event that the freight company needs to inspect it. These investigations may take several days, but merchandise replacements will be processed as soon as possible
You are responsible for the cost and risk of returning the products to us. You should send the products to the following address:
1000 Austin Court, Howell, MI 48843
We cannot be held responsible for products damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We can only issue a refund with an actual receipt of the products or proof of received return delivery.
Contact us if you need to exchange a product for the same one. Please note that we only replace products you receive that are defective or damaged.
Technical Support & Warranty Claims
If you would like assistance in using LapLok, please contact our technical support team at TechnicalSupport@LapLok.com to troubleshoot.
Our technical support team can also assist you if you wish to make a warranty claim. Only our technical support team can authorize warranty claim reimbursements.
TechLok wants to do everything possible to have every customer be an extremely satisfied customer. We strongly believe in our products and the security they provide and want you to be a strong believer as well.
We want you to have the utmost confidence in using our product in your daily life. If you are not 100% satisfied, we would like to hear from you. Reach us at 1800-TECHLOK or at contact-us@LapLok.com.